General FAQ


Q. What is Spring It On?

"Spring It On" is a brand new, 24-hour online fundraising event designed to raise awareness and resources for nonprofit organizations in Erie County and Niagara County. The event seeks to mobilize citizens for one day of giving to strengthen and support our community. This 24-hour event encourages individuals in the community to make a one-time, secure, online donation to the local nonprofit agency of their choice and is powered by United Way.

Q. When is Spring It On?

The event runs from 6:00PM on March 14, 2017 to 6:00PM on March 15, 2017.


Q. Why Spring It On?

Spring It On was created to provide a focal point for fundraising in support of a variety of nonprofit organizations in our community. The success of this one-day giving event depends on our collective enthusiasm and shared goals for community-wide participation. By choosing one day, we are encouraging individuals to focus on the great work of so many of our nonprofit organizations and to make a commitment of support.

Q. Who is behind Spring It On?

The United Way of Buffalo & Erie County has created the event and the tools, including the Spring It On website, that participating nonprofits will use to promote and raise funds. The focus of the fundraising, however, is intended to be on the individual organizations and agencies that choose to participate.

Q. Who can participate?

Any agency with 501(c)(3) status is eligible to register to receive donations during Spring It On. This includes art and culture, health & human service, environment, religious, environmental organizations and others. Any participating agency must be doing work within Western New York. All participating agencies must pre-register on the site prior to March 10, 2017.


Q. How does it work?

Spring It On is essentially an online fundraising tool. Organizations are invited to create their own page on the Spring It On website where visitors can make donations. Organizations can then share their page with their supporters, who can in turn share it with their friends and family to encourage them to donate. By visiting springiton.org, donors can learn more about the program, see a listing of participating organizations and click through the specially designed website to the organization of their choice where they can donate.


Q. What is the role of United Way?

United Way has decided to implement this event in the Western New York region in order to generate even more resources for community agencies apart from the annual United Way campaign. The United Way of Buffalo & Erie County is working with a vendor to provide a simple, customizable turnkey solution for participating agencies, and will provide resources to encourage agencies, companies, and individuals to participate.

Q. How is Spring It On being promoted?

United Way of Buffalo & Erie County is encouraging agencies to promote Spring It On to their volunteers, community partners, donors and others in order to get the word out. United Way is also reaching out to a number of media partners to ensure the event will receive news coverage. The use of social media by United Way and participating agencies will also help in promoting this one-day event.

Q. Who is GiveGab?

GiveGab is a nonprofit giving platform that helps nonprofits to raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy to use products that allows organizations to function in a more streamlined manner.


Nonprofit FAQ


Q. How does it work?

Spring It On is essentially an online fundraising tool. Organizations are invited to create their own page on the Spring It On website where visitors can make donations. Organizations can then share their page with their supporters, who can in turn share it with their friends and family to encourage them to donate. By visiting springiton.org, donors can learn more about the program, see a listing of participating organizations and click through the specially designed website to the organization of their choice where they can donate.

Q. When is the deadline to register for Spring It On?

Participating organizations must register by March 10, 2017.

Q. How do I register my nonprofit?

If you would like to register your agency to receive donations during Spring It On, log on to springiton.org and click register.

Q. How will agencies be categorized on the site?

Agencies will be listed alphabetically to make it easiest for donors to search for the agency of their choice.

Q. Will there be training prior to the event?

Yes! United Way of Buffalo & Erie County is offering three training sessions for any interested agency. Many agencies will be receiving invitations to attend, but all are welcome! Please visit the Workshop and Webinars page to sign up.

Q. How will agencies know how much was raised during Spring It On?

All participating agencies will receive a report following the event by logging into GiveGab. Agencies will be able to access donor lists by logging into the GiveGab platform at any point in time before, during, and after the Spring It On Day of Giving.

Q. Can I use the Spring It On logo on my agency's website to encourage participation?

Absolutely. There are links on springiton.org for use by agencies for logos, tips on social media, promotional emails and more. In addition, a variety of resources are available in the Nonprofit Toolkit. Please use them!

Q. How will donors be thanked?

Following each credit card transaction, the donor will automatically receive a “Thank You" email that can be customized by the organization. Each agency will receive a list of donors, and should issue their own acknowledgements and tax receipts to those donors as well.

Q. If I'm having trouble with the website, who can I contact?

You can contact GiveGab by using the chat window on the bottom right hand corner of your screen. Someone from their Customer Success team should respond within a couple minutes during normal business hours.

Q. Can more than one person claim administrative access on our organization's page?

Yes, pending approval from existing administrators. All administrators will need to create profiles on GiveGab. Every person who has administrative access will receive emails about updates to their page.

Q. How will donations be distributed?

Each donation made to a participating nonprofit will be disbursed directly from GiveGab via direct deposit within 48-72 hours.

Q. What portion of a donation made on GiveGab is tax deductible?

Tax deductibility for a donor is based on giving to a nonprofit; it's not dependent upon how that nonprofit uses the funds. On GiveGab, the nonprofit pays for the fees, regardless if the donor elects to cover. GiveGab gives donors the option to increase their donation by an amount equal to the fees the nonprofit will pay so that the nonprofit realizes the full amount of the intended donation after payment of the fees. Just because the donor is given this option does not make the additional amount non-deductible.

Outside of using GiveGab, nonprofits do not provide their donors a breakdown of what portion of their donation is deductible (unless the donor receives something of value in return as a dinner, etc). That's because deductibility is based on giving to the nonprofit, not how the nonprofit chooses to use the funds. You could almost consider when the donor elects to cover the fees, that portion of the donation is a restricted gift that will be used to pay for the expenses incurred to receive the gift. Restricted gifts are tax deductible, because it's based on who is receiving the gift (nonprofit) not what the gift is used for.

Ultimately, whether a donor decides to deduct the fees as a donation on their tax returns is their option, and we do not provide tax advice. If they want to be ultra-conservative they can choose to not take a deduction for the fees when they file. Who receives the donation is what determines tax deductibility, not how the donation is used. If it were the opposite, nonprofits would have to provide a full accounting to each and every donor how every penny of each donation was used - that is obviously impractical and would increase nonprofit administrative expenses exponentially.

GiveGab does not provide tax advise. Please consult your local tax professional about what portion of the full donation amount can be claimed as a charitable contribution.



Donor FAQ


Q. Can donors choose to give to more than one organization?

Absolutely – but they will need to make a separate transaction for each donation. Their information will be saved for 20 minutes after their first transaction to make multiple gifts fast and painless!

Q. Can donors choose to give to a specific program within an agency?

Yes. If you have created a campaign around a specific program, then a donor may choose to designate their donation to that campaign.

Q. How can donors make a gift?

Donors can give by heading to springiton.org or connect to the giving site via links shared on social media sites by participating organizations. Donors can access the page via computer, tablet, or smart phone. There is no option for texting or calling in a donation.

Q. Can donors make donations via their mobile device?

Yes! Simply visit springiton.org on March 14 or 15th.

Q. Can I pre-schedule a donation for Spring It On?

You can give to a nonprofit through the Spring It On portal before or after Spring It On. Although some organizations are receiving matching gifts and therefore might require that your donation be made within a specific time period. Check with your favorite Nonprofit for more information

Q. Who will receive the donor's contact information?

The organization(s) the donor chooses to support will receive the donor name and email. This information is used solely to thank the donor for participating, provide the option to opt-in to receiving future notifications, and to notify the donor of future activities.

Q. Do donors need to create an account with GiveGab?

No, donors do not need to create an account to make a donation. A donor account will, however, collect their tax receipts in one location, enable them to track their donations, follow the charities they support, and engage in future volunteering and donations. Their tax receipt is emailed to them immediately processing their donation. To claim a donation as a deduction on their U.S. Taxes, they should retain their email donation receipt as an official record.

Q. What if my preferred organization is not listed?

Please send an email to katie.buseck@uwbec.org to request that we contact your organization of choice.

Q. How much of my donation goes to the Nonprofit?

It is free for organizations to participate in Spring It On and to use GiveGab year round. GiveGab retains a 5% campaign management fee from all donations, capped at $20 per donation.

Credit Card processing fees are an additional 2.2% + 30¢ for all major credit cards (3.5% + 30¢ for American Express) on a per transaction basis. You are given the option to cover the fees and if you choose this option, 100% of your online charitable gift will go to the receiving organization. All donations are final and cannot be refunded.


Q. What portion of a donation made on GiveGab is tax deductible?

Tax deductibility for a donor is based on giving to a nonprofit; it's not dependent upon how that nonprofit uses the funds. On GiveGab, the nonprofit pays for the fees, regardless if the donor elects to cover. GiveGab gives donors the option to increase their donation by an amount equal to the fees the nonprofit will pay so that the nonprofit realizes the full amount of the intended donation after payment of the fees. Just because the donor is given this option does not make the additional amount non-deductible.

Outside of using GiveGab, nonprofits do not provide their donors a breakdown of what portion of their donation is deductible (unless the donor receives something of value in return as a dinner, etc). That's because deductibility is based on giving to the nonprofit, not how the nonprofit chooses to use the funds. You could almost consider when the donor elects to cover the fees, that portion of the donation is a restricted gift that will be used to pay for the expenses incurred to receive the gift. Restricted gifts are tax deductible, because it's based on who is receiving the gift (nonprofit) not what the gift is used for.

Ultimately, whether a donor decides to deduct the fees as a donation on their tax returns is their option, and we do not provide tax advice. If they want to be ultra-conservative they can choose to not take a deduction for the fees when they file. Who receives the donation is what determines tax deductibility, not how the donation is used. If it were the opposite, nonprofits would have to provide a full accounting to each and every donor how every penny of each donation was used - that is obviously impractical and would increase nonprofit administrative expenses exponentially.

GiveGab does not provide tax advise. Please consult your local tax professional about what portion of the full donation amount can be claimed as a charitable contribution.